A solution that offers free support can be a good start. Companies should give their customers the ability to reach out to them easily via email, social media, or even via phone, through the week. Technical assistance: Your ideal social media management solution or software should provide responsive and attentive technical support.Update as of 8/7/14: Mentions is now available for download on iPhone in the App Store in more than 40 countries around the world.Here are some key points that you should consider when choosing a social media management software: If you are a public figure, you can also download the iPhone app to request access. If you are an admin of a verified Page, you can request access to Mentions directly. We plan to roll out to more countries and verified Profiles in the coming months. Mentions is currently only available for people with verified Pages in the US. Get streamlined notifications about your posts, including mentions from other influencers or the media. Join popular conversations on Facebook and see the latest posts from people you follow. Share your story by posting updates, sharing photos or videos, or hosting a live Q&A. See what fans are saying about you and join the conversation. As a public figure, Facebook Mentions lets you: Today, we’re introducing Facebook Mentions, a new Facebook Creative Labs app that makes it easy for public figures to talk with their fans and each other on the go. We want to make these interactions even better. From cheering on World Cup players to checking out updates from favorite celebrities, there are more than a billion interactions between public figures and their fans on Facebook every week. Nearly 800 million people are connected to public figures on Facebook, and interacting with athletes, musicians, actors and other influencers is an important part of their experience.
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